❓ Help Centre

FAQ

Everything you need to know about Minitown.

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Deals & Passes

4 questions

We do not have a membership subscription at the moment, but we do offer multi-pass which is cheaper than a single admission ticket, up to 20% off. Please refer to our multi-pass page for more details.

No, admission fee is all the same throughout the year. However there is a price difference in party packages.

Whilst we know some places give 5% discounts, we don't as we book it via our system.

Yes! We offer multi-visit passes for regular guests. They're a great value for frequent visitors.

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Food & Drinks

11 questions
Minitown cafe food selection

Of course! Just ask our staff and we'll provide you with an allergen-friendly guide for all menu items.

Yes, meal time is included in the play session time.

We have a wide range of savoury food and desserts, as well as kids meals such as chips, nuggets and pizza. We also offer gelato and mini apple pies for dessert. For drinks we have barista coffee, milkshakes and apple juice for kids.

Yes, there is a cafe where you can order food and drinks at the counter, then enjoy your meal in our dining area within the play zone.

All our party packages include food for kids and adults to ensure a worry-free party experience.

You are welcome to order more food from our cafe. Please note that fruit platter, sushi and beef burger have to be pre-ordered in advance.

Yes, we do our best to cater to your guests. Our wedges, nuggets and burgers are halal. You can also order our fish fingers, salt and pepper calamari and tempura prawns.

Absolutely. We have standard kids' party menus, but we're happy to adjust for allergies or preferences.

You are welcome to bring your own birthday cake! Other than a birthday cake, outside food and drinks are not permitted, except for children with specific allergies or dietary needs. This is to minimise the risk of cross-contamination and ensure the safety of all our guests. You are welcome to order additional food or drinks from our cafe if needed.

Yes! We offer delicious kids' meals like nuggets and chips, and fish and chips. We also have a variety of kid-friendly options including juices, yogurts, cookies, gelato, seasonal fruits, and fresh bakery items — perfect for little appetites!

Yes! We have a microwave on-site that parents are welcome to use — just ask one of our team members for help.

We kindly ask that no outside food or drinks are brought in, unless required for medical or allergy-related reasons.

Absolutely! We're happy to adjust your drink to your liking — just let us know.

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General Amenities

4 questions

Yes, we have a baby change table located in our restroom for your convenience.

Yes, our cafe and play areas are climate-controlled, keeping things comfortable all year round.

The waiver is to make sure parents acknowledge the house rules, terms and conditions at MiniTown.

A general or baby admission ticket includes one adult. An additional adult will cost $5 for entry.

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Parties & Bookings

11 questions
Minitown party table setup

Yes, you're welcome to bring your own cake and decorations. Just let us know in advance.

We suggest booking a room size that fits all your guests. Only half of the package cost is required during booking. Once you have received your RSVPs, you may confirm the number of guests so we can provide the right amount of food.

Yes, you are welcome to bring your own decorations to create an unforgettable party. We can also help with supplying decorations for themed parties — don't hesitate to contact us via email or phone.

Unfortunately we don't. Please BYO.

We recommend booking at least 3–4 weeks in advance to secure your preferred date and time.

We charge school holidays the same as regular days, unless they overlap with a public holiday.

Yes, our venue is available for private hire, including birthdays, playgroups, and celebrations. Get in touch to learn more about availability and packages.

Yes, a non-refundable 50% deposit is required to confirm your booking. The amount depends on the chosen package.

Yes! We love hosting celebrations. We offer party packages and venue hire for birthdays, baby showers, and more.

Yes! We offer fun party themes like forest, ocean, dinosaur, and space. We also have an Ultimate Party Room that's not pre-decorated, allowing families to customise it with their own preferred theme and decorations.

Yes, the capacity numbers include the birthday child and the parents.

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Play Centre & Facilities

21 questions
Kids on the soft play slide at Minitown

Nope, we are the one and only MiniTown at the moment!

We officially opened in November 2024.

We recommend grippy socks for kids to play safely, but they're not a must. Our centre is a shoe-off, sock-on venue, so for hygiene reasons adults are required to wear socks. If you'd like a new pair of grippy socks for kids or adults, we offer them for $3 a pair.

Yes, socks are mandatory for hygiene and safety — for both kids and supervising adults.

Yes, all children must be supervised by a responsible adult at all times while playing.

Our Mini Train operates every hour. $5 is per ride, for 4 loops.

Minitown is designed for kids 0–9 years old.

You are welcome to come at any time. We charge per hour or two. We will start your play time at the time you check in with us.

Walk-in is totally fine. Booking a session is recommended only for a faster check-in procedure.

Kids who sit at the kids' table are suggested to be under 9 years old.

This depends on how many kids are in the party. We will ensure all kids have a chance to play once.

Absolutely! You can hire an entertainer for your party. Face painting is also allowed, just not on any other part of the body.

Definitely! We follow a strict cleaning schedule and sanitise all play areas regularly throughout the day.

Yes! We run sensory play sessions and self-defence classes on select days — check our event calendar for upcoming activities.

While you can book online to enter the play centre, we unfortunately can't reserve a specific spot or area inside during busy times. We also welcome walk-ins, so we can't guarantee space allocation within the play zones.

Minitown is designed so toddlers can explore any zone freely, but we recommend our ball pit, foam pit, and sprinkle pit as the most suitable and fun areas for younger children.

For safety reasons, children must be supervised at all times. We are not a drop-off centre and require a responsible adult to stay on-site.

Yes, we have high chairs available in our dining room.

Yes, we have both cooling and heating air-conditioning to ensure the temperature at MiniTown is comfortable during your play time.

We do offer classes at MiniTown, cooperating with Early Explorers for sensory classes and Kando for self-defence classes. For more details, please refer to our classes page.